Making a claim
When you register as a new claimant you are automatically registered for both PLR and ELR. When you submit a new title claim form, you can select which program you want the book to be surveyed in.
If you have never made a claim with PLR or ELR, you first have to register with the schemes. The easiest way to do this is through our online system: Lending Rights Online (LRO).
Once your registration and first title claim forms are received, Lending Rights will email you a claimant number and password to access LRO. Through LRO you will be able to submit new title claims, update your own contact and bank details and, once you receive your first payment, view your payment history.
If you do not have internet access copies of these forms are available by phoning 1800 672 842.
If you have made a claim through either PLR or ELR in the past, you are registered for both programs so you do not need to submit another registration form.
The quickest way to submit a title claim is through Lending Rights Online. A separate title claim is required for new books or for new editions or versions of an already registered book.
If you don’t have a password for LRO, email email@example.com or phone
1800 672 842 to request one. Through LRO you will be able to view your title claim history, submit new title claims, update your contact and bank details and view your payment history.
When you first log in to LRO, you should check your contact details are up to date in order to receive automatic confirmation emails that your title claims have been received.
If you do not have internet access, you can complete a hard copy title claim form and post it to us. Copies of all forms are available by phoning 1800 672 842.
Lending Rights will only acknowledge title claims submitted through LRO. We also encourage you to make all changes to contact or bank details through LRO, where you may verify the changes online.
We will continue to accept and process title claims and changes to your claimant record (contact and banking details) submitted by email, post and fax, but you will no longer receive an acknowledgement email or card. Changes to your claimant record will be reflected in LRO once they are processed.
If you are a registered claimant and are having difficulty logging into LRO, help is available from the Lending Rights team during AEST business hours by phoning 1800 672 842.
The recently commenced PLR and ELR modernisation process may result in changes to the PLR and ELR schemes. To avoid disruption to the operation of the schemes, we will continue to accept creator and publisher registrations and title claims as usual while the modernisation process is underway. The modernisation process may result in aspects of the schemes (potentially including their scope, eligibility criteria, methodology for determining payments, quantum of payments, and/or governance and administrative arrangements) changing between the time a new title claim is received and the first program year in which that title claim may be eligible for a payment.
For existing PLR and/or ELR claimants the modernisation process may result in changes to scheme parameters that were in place when you claimed for books in previous program years. These may include changes to the schemes’ scope, eligibility criteria, methodology for determining payments, quantum of payments, and/or governance and administrative arrangements.
Please see our modernisation process page for more information.